Shipping policy

Terms of Sales

Updated version on January 6, 2022

Urban Cuisine, Simplified joint -stock company with a capital of 14,917.90 euros, whose head office is located 28, boulevard du Colombier - 35000 Rennes, registered under number 844 971 127 RCS Rennes (" Urban Cuisine »), Exercises an activity of design, manufacturing and maintenance of urban vegetable gardens and production and distribution of aromatic plants, crop crops and cultivation accessories, as well as publishing, development and exploitation of website and website and mobile, allowing the sale of these products. The online sales service offered on the Urban Cuisine site is managed by Urban Cuisine whose contact details are as follows: Telephone: { -} (call not surcharged) -contact@urbancuisine.io - Intracommunicative VAT number FR 74844971127.

Urban Cuisine is selling customers on the Urban Cuisine site, its own products and subscriptions. The Urban Cuisine site allows you to conclude sales contracts relating to products and subscriptions. Customers are the sole decision-makers to finalize the purchase of products and subscriptions (such as these terms are defined below).

These general conditions of sale (the "CGV») Regulate the relations between Urban Cuisine and any customer and subscriber wishing to make a purchase of a product or subscription.

Definitions

Subscriber : designates any customer who has subscribed to a subscription in application of these GTCs.

Subscription: designates any order relating to several given products engaging the customer for a given period.

Customer : Designates a purchase of a product or subscription on the Urban Cuisine site.

Order: designates any purchase order issued by a customer relating to products or subscriptions.

Price : Designates the price offered by Urban Cuisine for its offer to sell a product.

Sale price : Designates the total price of the product or subscription payable by a customer, comprising, in addition to the price of the sale of the product or subscription, the shipping costs defined in a fixed manner.

Product (s) : Designates Urban Kitchen Brand Products, designed and developed by Urban Cuisine, appearing on the Urban Cuisine site and likely to be the subject of a sale on the Urban Cuisine site.

Urban Kitchen Site: designates the website www.urbancuisine.io.

Sale: Any transaction concluded between a customer and Urban Cuisine relating to a product or subscription offer on the Urban Cuisine site.

  •  OBJECT

 The GTCs of the Urban Cuisine site aim to define conditions by which customers make the purchase of products or subscriptions.

  • Products and prices
  1. The products offered for sale on the Urban Cuisine site are offered within the limits of available stocks.
  2. The main characteristics of the products are detailed as precisely as possible.
  3. The price of products is indicated in euros including tax. The price takes into account the value added tax (VAT) applicable to the product and discounts that could apply at the time of the order.
  4. Delivery costs are not included in the price. The amount of these costs is specified before each validation of order by the customer.
  5. The price cannot be changed once the order is validated. However, Urban Cuisine reserves the right to cancel the order in the event of a manifest error on the price.
  6. Products of products or subscription offers can be modified. If necessary, the changes are only worth for orders related to new products or subscriptions, orders for products already placed and the subscriptions already in progress will not be affected by pricing modifications.
  7. If a subscriber terminates his subscription and thereafter reactive, his price may be different from the initial price in force before his termination.
  • SUBSCRIPTION
  1. Urban Cuisine offers on the Urban Cuisine site, the online sale of crop clods, as part of a subscription offer, under the conditions defined today.
  2. Several variants are offered by Urban Cuisine: discovery or gourmet subscription subscription, each offer that can be taken out while the customer already owns a connected vegetable garden urban kitchen. The products making up each subscription offer are described in detail on the Urban Cuisine site.
  3. The subscription is subscribed without commitment for an indefinite period at the time of payment by the subscriber for a monthly number of products determined during the order. By accepting the subscription offer, the subscriber accepts a levy of an amount defined during the order, intervening monthly on the shipment of 4 or 8 crop clods.
  4. As long as the subscription offer endures, the Customer is automatically and monthly from the defined sum. The subscription subscribed for an indefinite period can be terminated by the subscriber no later than five (5) days before the monthly product date. Any termination request must be sent by the subscriber to the following address: contact@urbancuisine.io
  5. The products composing the subscription offer chosen by the subscriber in the context of subscription to a subscription are sent to the address indicated by the subscriber when ordering according to the same conditions as a product purchased out of subscription. As such, the Subscriber undertakes to give all the information necessary for the correct delivery of the products for the future and in particular to transmit without delay to Urban Cuisine any change of contact details working during the subscription period.
  6. The subscriber is entitled to exercise his right of withdrawal as provided for any customer in article VI of the GTC. The subscription will only start at the expiration of the withdrawal period. If a product included in the subscription has already been received by the subscriber at the time of withdrawal, the subscriber's reimbursement will be made upon receipt of the returned product. If the product cannot be returned, the amount of the reimbursement will take into account the deduction of the value of this product.
  7. In the event of a production stopping of a product, the subject of the subscription, Urban Cuisine will offer the subscriber to its replacement by another equivalent product, for the number of products remaining in its subscription. In the event of non-acceptance of this proposal by the subscriber, Urban Cuisine will reimburse the prorata of the sum perceived for the number of products of its subscription remaining to be delivered to the subscriber.
  •  Order and payment
  1. The Customer acknowledges that he accepts the offer in consideration of the description of the product or the subscription subject to the sale and that his acceptance with firm commitment value to contract with Urban Cuisine under the conditions of the offer described on the Urban Kitchen Site.
  2. However, the sales contract is concluded under the resolving condition that the ordered product is available. The resoluting condition is lifted when confirming the availability of the product by Urban Cuisine. If the product was unavailable, the sales contract concluded between the customer and Urban Cuisine would be automatically and immediately resolved. In such a situation, the obligations of Urban Cuisine and the Customer would be revoked automatically. In the case of a sales contract which would relate to several products, the sale contract resolved would be the contract on the unavailable product.
  3. Payment of the price of the sale must be made by bank card directly to the placing of the order via the STRIPE payment service provider. The general conditions of use of the Stripe service are accessible here: https://stripe.com/fr/checkout/legal
  4. Urban Cuisine confirms the reception of the order and then collecting the price of the sale to the Customer by a second email confirming payment and order.
  5. Urban Cuisine retains full ownership of the products until perfect payment of the price.
  • Product delivery
  1. Urban Cuisine treats orders within 48 hours from Monday to Friday. Once dispatched, the package will arrive at the customer within 5 to 7 working days. With the current context, and depending on the delivery method and the geographic area of ​​delivery chosen, delivery times can be lengthened. Urban Cuisine is not a guarantee of compliance with deadlines by its carrier but strives to make its best efforts to be respected.
  2. In the event of the unavailability of the product, it will be possible, with the prior agreement of the Customer, to provide an equivalent product to the Customer.
  3. If the customer chosen to withdraw the product from the premises of Urban Cuisine (or those of his logistics partner), the customer presents himself at the following opening hours: Monday to Thursday from 9:00 a.m. to 12:00 p.m. then from 2:00 p.m. to 4:00 p.m. and Friday From 9 a.m. to 12:00 p.m.
  4. Urban Cuisine offers the customer the delivery method of products and primarily offers to use the following providers: Mondial Relay, Colissimo. Product delivery costs of a lump sum is rebuilt to the Customer at the time of the order.

 

  • Customer's right of withdrawal

 

  1. In accordance with article L.221-18-21 of the Consumer Code, any customer has a right of withdrawal of fourteen (14) days from receipt of the product, during which he can return the product to Urban Cuisine without having to justify your choice or to pay penalty. Urban Cuisine may grant a longer withdrawal period to the Customer provided they indicate it under the special conditions of the sale.
  2. All products can be returned, with the exception of the products listed in article L.221-28 of the Consumer Code, in particular personalized products or any other product which would be part of the legal exclusions. A product cannot be returned to Urban Cuisine if it has been planted or damaged. Any product that would have returned to Urban Cuisine must be intact and in its original packaging.
  3. The Customer exercises his right of withdrawal directly from Urban Cuisine by informing him by email, or by telephone (whose references appear in the CGV header) of his desire to exercise his right of withdrawal.
  4. The customer must return the product to the address sent by Urban Cuisine, within fourteen (14) days from the day he decided to use his right of withdrawal. Urban Cuisine cannot be held responsible for the loss of the product when returning the product.
  5. In the event of the exercise of the right of withdrawal within the aforementioned period, the sale price is reimbursed. The shipping costs for the return of the products must be paid by the customer, unless otherwise mentions by Urban Cuisine.
  6. Refund of the order is made on the same means of payment as that used to make the order, at the latest within fourteen (14) days following the exercise of the right of withdrawal.
  • Complaint by the customer and disputes
  1. In the event that a delivered product is damaged, not in accordance with the order or the product description provided by Urban Cuisine on the Urban Cuisine site, the customer must contact Urban Cuisine, in accordance with the provisions of article L. 133-3 of the Commercial Code.
  2. The customer must follow the indications transmitted by Urban Cuisine concerning the procedures for returning the product. Once the observation of non-compliance or the damage has been made by Urban Cuisine, Urban Cuisine has the choice of sending a new Urban Kitchen Product to the Customer, at no additional cost, either to refund the sums collected by the Customer for the Purchase of the product.
  3. In the event of opening the product packaging, no recourse against the carrier or Urban Cuisine can be exercised, under the aforementioned conditions.
  4. In accordance with the provisions of the Consumer Code concerning the amicable dispute regulations, Urban Cuisine adheres to the Association of Mediators of Brittany West (Ambo) whose contact details are as follows: 12 rue Colbert - B37, 56 100 Lorient - https://www.ambo.bzh/. After a prior written approach to the customer vis-à-vis Urban Cuisine as mentioned above, the ambo can be entered for any consumption dispute relating to the order of a product or a subscription on sale on the Site and whose regulations would not have succeeded. To find out the methods of referral to the Ambo, click [here] [https://www.mediation-constation.ambo.bzh/]
  5. The European Commission also provides consumers with an online resolution platform accessible disputeshere
  • Product guarantees 
  1. Legal guarantees:
  • All products sold through the Urban Cuisine site benefit from the legal guarantee of conformity (Articles L.217-1 and following of the Consumer Code) and the guarantee against hidden defects (Articles 1641 and following of the Civil Code) allowing the defective products to be returned to Urban Cuisine.
  • The Customer is informed that Urban Cuisine is the guarantor of the compliance of products to the contract as part of these two legal guarantees. The customer must contact Urban Cuisine to implement these guarantees.
  • The Customer has a period of two years from the delivery of the product to act in application of the legal guarantee of compliance. In this case, it can choose between the repair or replacement of the product, subject to the cost conditions provided for in article L.217-9 of the Consumer Code.
  • It is recalled that the legal guarantee of compliance applies independently of the possible commercial guarantee which could be granted by Urban Cuisine.
  • In addition, the customer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code. In this case, the customer can choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.

 

Article L.217-4 of the Consumer Code : The seller delivers a good in accordance with the contract and meets existing compliance defects during issuance. He also responds to compliance defects resulting from packaging, assembly instructions or installation when it has been charged by the contract or was carried out under his responsibility.

 

Article L217-5 of the Consumer Code : The property is in accordance with the contract:
1) If it is specific to the usually expected use of a similar property and, if applicable:
- if it corresponds to the description given by the seller and has the qualities that he presented to the buyer in the form of a sample or model;
- if he presents the qualities that a buyer may legitimately expect having regard to public declarations made by the seller, by the producer or by his representative, especially in advertising
 or labeling.

2) or if it presents the characteristics defined by mutual agreement by the parties or be specific to any special use sought by the buyer, brought to the attention of the seller and which the latter accepted.

 

Article L217-12 of the Consumer Code : The action resulting from the lack of conformity is prescribed by two years from the issuance of the property.

 

Article L217-16 of the Consumer Code : When the buyer requests the seller, during the price of the commercial guarantee which was granted to him when the acquisition or repair of a movable property, a repair covered by the guarantee, any period of immobilization, any period of immobilization At least seven days is added to the duration of the guarantee that remained to run. This short period from the buyer's intervention request or the provision for compensation for the property in question, if this provision is after the intervention request.

 

Article 1641 of the Civil Code : The seller is held from the guarantee due to the hidden defects of the thing sold which makes it unfit for the use to which it is intended, or which decreases this use so much, that the buyer would not have acquired it, or n 'would have given a lower price, if he had known them.

 

Article 1648 al 1 of the Civil Code : The action resulting from the crumbling defects must be brought by the buyer within two years from the discovery of the vice.

 

 

  1. Commercial guarantees
  • Some products may benefit from a commercial, free or paid guarantee, granted by Urban Cuisine. In this case, the content, the methods of implementation, the duration and the territorial extent of the commercial guarantee granted will be detailed in the product description appearing on the Urban Cuisine site and a written contract will be given by Urban Cuisine at the time delivery of the guaranteed product.
  • It is recalled that the commercial guarantee does not withdraw the customers with the rights attached to the provisions relating to the guarantee of hidden defects or the legal guarantee of compliance.
  • It is recalled that commercial guarantees do not apply in the event of normal wear or due to abnormal use of the product.
  • PERSONAL DATA

The nominative data collected when ordering the customer will be subject to computer processing. The customer is invited to refer to the "Data Protection" tab of the Urban Cuisine site to obtain all the information relating to this point.

  • INTELLECTUAL PROPERTY
  1. All the elements of the Urban Cuisine site, whether visual or sound, including underlying technology, are protected by copyright, brands or patents.
  2. No document from the Urban Cuisine site can be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way, except in the following conditions: it is possible to download a copy of documents to a computer for Personal use and only for non -commercial purposes, provided that the information is not modified that all copyrights and other intellectual property mentions are kept intact.
  • Partial nullity 

If one or more stipulations of the GTC are held for non -valid or declared as such in application of a law, a settlement or a final decision of a competent court, the other stipulations will keep all their strength and their full scope .

  • APPLICABLE RIGHT
  1. The GTC are subject to French law. Any dispute will be subject to the jurisdiction of the courts of the reindeer court of appeal.
  2. The Urban Cuisine site complies with French legislation, and in no case, Urban Cuisine does not give a guarantee of compliance with the local legislation which would be applicable to you, as soon as the customer accesses the Urban Cuisine site from other countries.