Last update: November 8, 2022

URBAN CUISINE , a simplified joint-stock company with a capital of 14,917.90 euros, whose registered office is located at 28, Boulevard du Colombier – 35000 Rennes, registered under number 844 971 127 RCS Rennes (“ URBAN CUISINE ”), carries out a design, manufacture and maintenance of urban vegetable gardens and the production and distribution of aromatic plants, clods of crops and growing accessories, as well as the publishing, development and operation of internet and mobile sites, allowing the sale of its Products. The online sales service offered on the URBAN CUISINE website as well as on the URBAN CUISINE mobile application (together and without distinction the " Site ”) is managed by URBAN CUISINE whose contact details are as follows: Telephone: {—} (non-surcharged call) – – Intracommunity VAT number FR 74844971127.

As part of the access, consultation, navigation and use of the Site and the services it offers, you are required to communicate to URBAN CUISINE personal data concerning you.

These data are protected by law. For this reason, URBAN CUISINE, in its capacity as data controller, has implemented appropriate security measures to protect your personal data.

Thank you for reading this personal data protection policy (the " Data Protection "), explaining how your personal data is used by URBAN CUISINE. This Data Protection supplements the general terms and conditions of sale (the “ GTC ”), the general terms and conditions of use (“ GCU ”) and, where applicable, any document or information notice referring to Data Protection.

If necessary, you can ask all your questions directly to URBAN CUISINE by e-mail: or by post to the following address: 28, Boulevard du Colombier – 35000 Rennes.

Terms beginning with a capital letter and not defined in this Data Protection have the meaning given to them in the T&Cs or T&Cs.

1. What personal data is likely to be processed by URBAN CUISINE?

All the data that you enter on the Site and which are limited to those strictly necessary for the supply of the Products offered on the Site, namely:

Data Categories

Sample Data

Identification data

Civility, surname, first name, customer number, etc.

Contact details

Email address, postal address, telephone number

Banking and financial data

Bank details, method of payment, billing address...

Data relating to your Order

Order number, Products ordered, promotional code used, amount of the Order, discounts granted, date and time of the Order, address and delivery method...

Tracking data

customer relationship

Order history, frequency of Orders, requests for information/complaints, exchanges with the services of URBAN CUISINE...

Data relating to the organization of promotional operations

Date of your participation, nature of the prizes offered...

Data relating to your

Contributions on the Site

Opinions, ratings of the Products...

If you are required to place an order for a third party, we remind you that you are required to inform this person of the communication and processing of their personal data by URBAN CUISINE and to communicate this Data Protection to them.

In addition, certain data is automatically collected by the URBAN CUISINE Site, namely:

Data Categories

Sample Data


Login data

and navigation

Date and time of connection, IP address, browser type, browser language, event logs…

These data are necessary for the proper technical functioning of the Site and the services they offer, as well as to measure the use of the Site.

Some of this data is mandatory, others optional to be able to order the Products sold via the Site, as well as to benefit from the other services offered by the Site if necessary. The mandatory or optional nature of the personal data to be provided is indicated during collection. If you refuse to provide the mandatory data requested, URBAN CUISINE will not be able to provide you with the services requested (such as the creation of your User Account, the placing of an Order or registration for the newsletter), nor to respond to any other requests you may have.

2. Why does URBAN CUISINE use your personal data?

URBAN CUISINE processes your personal data only for the following reasons:


Examples of using

your personal data

Legal foundations

Creation and management of

your User Account

to create your User Account

to allow you to authenticate yourself and place an Order

to allow you to follow your current Order and access the summary of Orders placed

to allow you to update your User Account

Execution of the T&Cs and T&Cs

Order and billing management

to process your Order and deliver to you

to modify your Order at your request

to manage invoices and payments

· to ensure the follow-up of the customer relationship

Execution of the T&Cs

After-sales service management

to respond to your requests

to process your complaints

to reimburse you

Execution of the T&Cs


Improvement of the Products sold via the Site

· to carry out satisfaction surveys (requests for opinions, surveys, etc.)

· to carry out customer studies (Product tests, sales statistics, etc.)

Legitimate interest of URBAN CUISINE to improve its Products

Organization of promotional operations

· to allow you to participate in promotional operations organized by URBAN CUISINE (loyalty program, contests, lotteries, gifts, events, etc.)

Depending on the nature of the promotional operation concerned:

- Execution of the contract (loyalty program, contests, lotteries, etc.)

- Legitimate interest of URBAN CUISINE to build customer loyalty (gifts, events, etc.)

Commercial prospecting for customers

to send you newsletters

· to send you follow-up emails on your basket

Legitimate interest of URBAN CUISINE to develop its activity

Commercial prospecting for prospects

to send you newsletters

· to send you follow-up emails on your basket

Your consent

Personalization of your user experience on the Site

to personalize your content as well as your navigation on the Site

Your consent

Improvement of the Site, as well as your customer experience

to evaluate and improve the Site

to facilitate your navigation on the Site

to guarantee the security of the Site

Legitimate interest of URBAN CUISINE to improve the Site, as well as your customer experience

Management of pre-litigation or litigation

· to sanction any violation of the T&Cs (suspension or cancellation of an Order, termination of the User Account, etc.)

to manage any disagreement or litigation

Legitimate interest of URBAN CUISINE to defend its rights and interests

Compliance with legal and regulatory obligations

to comply with legal and regulatory obligations, particularly in the context of bookkeeping

to respond to your requests to exercise rights

Legal and regulatory obligations imposed on URBAN CUISINE

3. Who can have access to your personal data?


In the context of accessing, consulting, browsing and using the Site and the services offered there, your personal data may be communicated to the following recipients:




URBAN CUISINE and its authorized personnel

Data controller

Provision of services (e.g. processing of Orders, management of after-sales service, sending of newsletters, etc.) and management of the Site

Subcontractors of URBAN CUISINE (host, IT maintenance provider, etc.)


For exclusively technical or logistical purposes

Administrative or judicial authorities

Independent data controllers

Only in the event of an express and reasoned request on their part in the event of a proven breach of legal or regulatory provisions

External advice

Independent data controllers

Only in the context of the management of possible disputes or for any other legal matter if necessary

Other third parties

Independent data controllers

For payment processing purposes by the payment service provider

Following or in connection with the restructuring, reconstitution, acquisition, debt financing, merger, sale of assets of URBAN CUISINE or a similar transaction as well as in the event of insolvency, bankruptcy or receivership in which personal data is transferred to one or more third parties as assets of URBAN CUISINE

4. Are your personal data transferred outside the European Union?

 If necessary, your personal data may be transferred to a country outside the European Union, it being specified that in the event that the recipient country does not ensure a level of protection of personal data equivalent to that of the European Union, URBAN CUISINE undertakes, in the absence of a decision of adequacy, to take all the necessary measures to ensure the protection of your personal data on the basis of appropriate guarantees (such as standard contractual clauses), the communication of which may be obtained directly from URBAN CUISINE by email: or by post to the following address: 28, Boulevard du Colombier – 35000 Rennes.

5. How does URBAN CUISINE protect your personal data?

URBAN CUISINE has put in place technical and organizational measures to protect your personal data, in particular against possible violations likely to lead, accidentally or unlawfully, to the destruction, loss, alteration, access or unauthorized disclosure of your personal data. These measures ensure an appropriate level of data security and take into account the state of knowledge, the costs of implementation in relation to the risks and the nature of the data to be protected.

URBAN CUISINE also guarantees that the members of its staff and any person required to process personal data concerning you comply with the internal rules and procedures relating to the processing of personal data and in particular the technical and organizational security measures put in place to protect your data. personal.

6. How long are your personal data kept?

In general, your personal data will only be kept for the period necessary to achieve the purposes for which this data was collected or to comply with legal or regulatory requirements.

Barring exceptions, URBAN CUISINE keeps your personal data until your User Account is deleted or if it is inactive for two (2) years.

Beyond these periods, your data is kept for three (3) years from the deletion of your User Account for data processed for promotional purposes, five (5) years from the deletion of your User Account for data kept for evidence purposes and ten (10) years from the end of the financial year for data kept for accounting purposes.

7. What are your rights over your personal data?


In accordance with the applicable regulations on the protection of personal data, you have the following rights over your personal data:

  • you can ask to have access to the personal data that URBAN CUISINE has on you and to obtain a copy of it, including in electronic format;
  • you can request the correction, updating and deletion of your personal data, as well as the limitation of their processing;
  • you can request to stop the use of your personal data;
  • you can withdraw your consent when it has been collected, without this withdrawal affecting the legality of the processing carried out previously;
  • you can communicate to URBAN CUISINE your "last wishes" with regard to your personal data in the event of your death (for example, their deletion or their transmission to any person of your choice).

In some cases, you must explain to URBAN CUISINE why you are exercising one of these rights and, if necessary, justify your identity.

For any questions and to exercise your rights, you can contact URBAN CUISINE directly by email: or by post at the following address: 28, Boulevard du Colombier – 35000 Rennes .

If necessary, you can contact the CNIL via its website or by post: 3, place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07. This right can be exercised at any time free of charge, apart from the cost of postage on where applicable, and any costs for assistance or representation if you choose to be assisted in this procedure by a third party.


During visits to the Site, cookies and other similar technologies (the " Cookies ") may be installed on the user's browser software.

These Cookies make it possible in particular to collect information relating to the navigation of the user on the Site.

The Cookies used by URBAN CUISINE are intended in particular to allow navigation on the Site and the use of the services offered:

  • Cookies for advertising purposes, which allow the user to be offered targeted advertisements as well as to limit the number of times the user sees an advertisement and to help measure the effectiveness of an advertising campaign
  • Service Provider Cookies, which allow URBAN CUISINE to follow the actions taken on the Service Providers' links for the purpose of managing its relationship with the said Service Providers
  • Statistical cookies, which allow URBAN CUISINE to measure the audience of all or part of the Site and thus to establish statistics and to know the volumes and origin of visits

URBAN CUISINE also installs social network applications on the Site pages, which allow the user to share content with other people.

These applications are likely to allow the social network to identify the user even though the latter has not used the corresponding social button if the user's account with the social network is open. URBAN CUISINE not having control of these applications or services, it is recommended that the user read the privacy policies of these third parties in particular in order to implement the appropriate actions accordingly.

The user can oppose the installation and registration of Cookies or configure his browser so that it announces the downloading of Cookies and asks the user for his consent on a case-by-case basis.

On the CNIL website ( ) there are practical explanations telling you how to control the "Privacy" settings of your terminal.

The user is however warned that certain functionalities of the Site may no longer be used or in degraded mode if the user refuses the installation of Cookies.


This Data Protection is subject to change, particularly in the event of changes to the services offered by URBAN CUISINE. Therefore, we recommend that you consult this Data Protection each time you access the Site.