Privacy policy

DATA PROTECTION

Last update: January 6 2022

Urban Cuisine, Simplified joint -stock company with a capital of 14,917.90 euros, whose head office is located 28, boulevard du Colombier - 35000 Rennes, registered under number 844 971 127 RCS Rennes (" Urban Cuisine »), Exercises an activity of design, manufacturing and maintenance of urban vegetable gardens and production and distribution of aromatic plants, crop crops and cultivation accessories, as well as publishing, development and exploitation of website and website and mobile, allowing the sale of its products. The online sales service offered on the Urban Cuisine website (the " Site ) Is managed by Urban Cuisine whose contact details are as follows: Telephone: { -} (call not surcharged) -contact@urbancuisine.io - Intracommunicative VAT number FR 74844971127.

As part of access, consultation, navigation and use of the site and the services it offers, you have to communicate personal data to Urban Cuisine concerning you.

These data are subject to protection by law. For this reason, Urban Cuisine, in its capacity as treatment manager, has implemented suitable safety measures to protect your personal data.

We thank you for taking note of this Personal Data Protection Policy (the "Data protection), Explaining to you how your personal data is used by Urban Cuisine. This data protection completes the general conditions of sale (the "CGV), The general conditions of use ("Bell) And, if applicable, any document or mention of information referring to data protection

If necessary, you can ask all your questions directly to Urban Cuisine by email: contact@urbancuisine.io OrBy mail at the following address: 28, boulevard du Colombier - 35000 Rennes.

The terms starting with a capital letter and not defined in this data protection have the meaning given to them in the GTC or the CGU.

1.     What personal data is likely to be processed by Urban Cuisine?

 

All the data you enter on the site and which are limited to those strictly necessary for the supply of the products offered on the site, namely:

Data categories

Data examples

Identification data

Civility, name, first name, customer number, ...

Contact details

Email address, postal address, phone number

Banking and financial data

Bank details, payment method, billing address ...

Data relating to your order

Order number, ordered products, promotional code used, order amount, discounts granted, order date and time, address and delivery method ...

Monitoring data

customer relations

History of orders, periodicity of orders, requests for information/ complaints, exchanges with the services of Urban Cuisine ...

Data relating to the organization of promotional operations

Date of your participation, nature of the prizes offered ...

Data relating to your

Contributions on the site

Notice, product notes ...

 

If you have to place an order for a third party, we remind you that you are required to inform this person of the communication and processing of their personal data by Urban Cuisine and to communicate this data protection.

In addition, certain data is automatically collected by the Urban Cuisine site, namely:

Data categories

Data examples

Finality

Connection data

and navigation

Date and time of connection, IP address, type of browser, navigator language, event newspapers ...

These data are necessary for the proper technical functioning of the site and the services they offer, as well as to the extent of the use of the site

 

Some of these data are compulsory, other optional to be able to order the products sold via the site, as well as benefit from the other services offered by the site if necessary. The compulsory or optional nature of the personal data to be informed is reported when collecting. If you refuse to provide the requested compulsory data, Urban Cuisine will not be able to provide you with the requested services (such as creating your user account, placing an order or registration for newsletter), or Respond to your other possible requests.

2. Why Urban Cuisine uses your personal data?

 

Urban Cuisine processes your personal data only for the following reasons:

 

Finality

Examples of use of

Your personal data

Legal foundations

Creation and management of

Your user account

To create your user account

To allow you to authenticate and order

To allow you to follow your current order and access the summary of the orders placed

To allow you to update your user account

Execution of Bell and CGV

Management of orders and billing

To process your order and deliver you

To modify your order at your request

To manage invoices and payments

To ensure the follow -up of customer relations

Execution of CGV

 

After-sales service management

To respond to your requests

To process your complaints

To reimburse you

Execution of CGV

 

Improved products sold via the site

To carry out satisfaction surveys (review requests, surveys, etc.)

To carry out customer studies (product tests, sales statistics, etc.)

Legitimate interest of Urban Cuisine to improve its products

Organization of promotional operations

To allow you to participate in promotional operations organized by Urban Cuisine (loyalty program, contests, lottery, gifts, events, etc.)

Depending on the nature of the promotional operation concerned:

- Execution of the contract (loyalty program, contests, lotteries ...)

- legitimate interest of Urban Cuisine to retain its customers (gifts, events ...)

Commercial prospecting for customers

To send you newsletters

To send you recovery emails on your basket

Legitimate interest of Urban Cuisine to develop its activity

Commercial prospecting for prospects

To send you newsletters

To send you recovery emails on your basket

Your consent

Personalization of your user experience on the site

To customize your content as well as your navigation on the site

Your consent

Site improvement, as well as your customer experience

To assess and improve the site

To facilitate your navigation on the site

To guarantee site safety

Legitimate interest of Urban Cuisine to improve the site, as well as your customer experience

Management of a precontentious or litigation

To sanction any violation of CGUs and CGV (suspension or cancellation of an order, termination of the user account, etc.)

To manage any dispute or dispute

Legitimate interest of Urban Cuisine to defend its rights and interests

Compliance with legal and regulatory obligations

To comply with legal and regulatory obligations, in particular in the context of accounting

To meet your rights exercise requests

Legal and regulatory obligations winning in Urban Cuisine
3. Who can have access to your personal data?

 

As part of access, consultation, navigation and use of the site and the services offered there, your personal data may be communicated to the following recipients:

 

Recipients

Qualifications

Finality

Urban Cuisine and its authorized staff

Controller

Supply of services (e.g. order processing, after-sales service management, sending newsletters, etc.) and site management

Urban kitchen subcontractors (host, computer maintenance provider, etc.)

Subcontractors

For exclusively technical or logistical purposes

Administrative or judicial authorities

Independent treatment managers

Only in the event of an express and reasoned request on their part in the event of a proven offense to legal or regulatory provisions

External advice

Independent treatment managers

Only within the framework of the management of different different or for any other legal subject if necessary

Other third parties

Independent treatment managers

For payment of payment by the payment service provider

Following or on the occasion of the restructuring, reconstruction, acquisition, financing by loan, the merger, the sale of assets of Urban Cuisine or a similar transaction as well as in the event of insolvency, bankruptcy or sequestration in which personal data is transferred to one or more thirds as an active in Urban Cuisine
4. Are your personal data transferred outside the European Union?

 

If necessary, your personal data can be transferred to a country outside the European Union, it being specified that in the event that the recipient country does not provide a level of protection of personal data equivalent to that of the European Union, Urban Cuisine undertakes, in the absence of an adequacy decision, to take all the necessary measures to ensure the protection of your personal data on the basis of appropriate guarantees (such as standard contractual clauses), whose communication may Be directly obtained from Urban Cuisine by email: contact@urbancuisine.io or by mail to the following address: 28, boulevard du Colombier - 35000 Rennes.

5. How Urban Cuisine protects your personal data?

 

Urban Cuisine has implemented technical and organizational measures to protect your personal data, in particular against possible violations likely to result in accidental or illicit, destruction, loss, alteration, access or Unauthorized disclosure of your personal data. These measures ensure an appropriate level of security of data and take into account the state of knowledge, the costs of implementation in relation to the risks and the nature of the data to be protected.

Urban Cuisine also guarantees that the members of its staff and any person led to processing personal data concerning you respect the rules and internal procedures relating to the processing of personal data and in particular the technical and organizational security measures implemented to protect your data personal.

6. How long is your personal data kept?

 

In general, your personal data will only be kept during the period necessary to achieve the purposes for which this data has been collected or to comply with legal or regulatory requirements.

Except exceptions, Urban Cuisine keeps your personal data until you delete your user account or in case of inactivity for two (2) years.

Beyond these periods, your data is kept for three (3) years from the deletion of your user account for data processed for promotional purposes, five (5) years from the deletion of your user account for The data kept for evidence and ten (10) years from the end of the financial year for data kept for accounting purposes.

7. What are your rights to your personal data?

 

In accordance with the applicable regulations in terms of personal data protection, you have the following rights on your personal data:

  • You can request access to personal data that Urban Cuisine has on you and obtain a copy, including in electronic format;
  • You can request the correction, update and deletion of your personal data, as well as the limitation of their processing;
  • You can request to stop using your personal data;
  • You can withdraw your consent when it has been collected, without this withdrawal affecting the lawfulness of the treatments previously carried out;
  • You can communicate to Urban Cuisine your "latest wishes" with regard to your personal data in the event of your death (for example, their deletion or transmission to anyone of your choices).

In some cases, you should explain to Urban Cuisine why you exercise one of these rights and, if necessary, justify your identity.

For any questions and to exercise your rights, you can contact Urban Cuisine directly by email: contact@urbancuisine.io or by mail to the following address: 28, boulevard du Colombier - 35000 Rennes.

If necessary, you can contact the CNIL via her website or by mail: 3, place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07. This right can be exercised at any time free of charge, apart from the costs of the mail if necessary, and any assistance or representation costs if You choose to get help into this procedure by a third party.

  1. COOKIES

During visits to the site, cookies and other similar technologies (the " Cookies ) Can be installed on the user's navigation software.

These cookies allow in particular to collect information relating to the navigation of the user on the Site.

The cookies used by Urban Cuisine notably have the purpose of allowing navigation on the site and the use of the services offered:

  • Cookies for advertising use, which make it possible to offer the user targeted advertisements as well as to limit the number of times when the user sees advertising and to help measure the effectiveness of an advertising campaign
  • Provider cookies, which allow Urban Cuisine to follow the actions made on providers' links for management purposes of its relationship with said providers
  • Statistical cookies, which allow Urban Cuisine to measure the audience of all or part of the site and thus establish statistics and know the volumes and provenance of attendance

Urban Cuisine also installs social media applications on the site pages, which allow the user to Share Content with other people.

These applications are likely to allow the social network to identify the user even though it has not used the corresponding social button if the user's account with the social network is open. Urban Cuisine not having control of these applications or services, the user is recommended to read the privacy policies of these third parties in particular to implement the adapted actions accordingly.

The user can oppose the installation and recording of cookies or configure his browser so that he announces the download of cookies and requests the user for his agreement on a case-by-case basis.

On the CNIL website are included (www.cnil.fr) Practical explanations indicating to you how to master the "privacy" settings of your terminal.

However, the user is notified that certain site features may be led to no longer be used or in degraded mode if the user refuses the installation of cookies.

9. Update of this data protection

 

This data protection is likely to be modified, in particular in the event of evolution of the services offered by Urban Cuisine. Therefore, we recommend that you consult this data protection at each new access to the Site.